LAST UPDATED / OCTOBER 14, 2026
1. Our identity and the scope of this policy
Camera Video Surveillance Ltd., operating this website under the shop name Signal Atelier, is responsible for the personal information that it controls in connection with camera equipment enquiries, customer communications, quotations and any resulting purchases. Its business address is Wingstem Ct, North York, ON M3H 0C2, Canada, and its contact email is [email protected] . This policy applies to interactions through camveyra.com and related customer service correspondence. Separate manufacturer or payment-provider notices may apply when those parties independently handle personal information.
2. Information we collect
Information you choose to provide may include your name, email address, business or organization details, requested equipment, quantities, intended production use, messages and delivery-related information when necessary for a transaction. Information associated with a completed purchase may also include quotations, invoices, correspondence, product configuration, delivery status and service history. Technical information needed to operate or protect a website may include device, browser, IP and security-event records. We do not ask for payment-card credentials through a product enquiry form.
3. Purpose of use
We use relevant personal information to respond to enquiries, understand a camera configuration, supply a quotation, verify an order, organize delivery, handle customer service, evaluate warranty or return requests and comply with legal and accounting obligations. Where permitted, basic technical information may help operate the website, prevent abuse and maintain security. Information submitted for an enquiry is not automatically permission to send marketing. Optional commercial communications are subject to a separate choice and applicable Canadian anti-spam requirements.
4. Consent and legal framework
Our practices are intended to reflect the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, including meaningful consent, identified purposes, data minimization, access and accountability. Other provincial or federal rules may apply to particular activities. You can ask questions about how information is handled before supplying it. Consent may be withdrawn, subject to legal, contractual and reasonable-notice requirements, and withdrawal may affect our ability to provide a requested service.
5. Sharing and service providers
Where necessary for an accepted order or requested service, relevant information may be shared with payment processors, delivery carriers, equipment suppliers, authorized service centres or technical providers working under suitable arrangements. Information may also be disclosed where legally required or to establish or defend a legal claim. We do not treat the details supplied for a purchase enquiry as a general-purpose mailing list. Third-party parties may apply their own privacy notices when you interact with them directly.
6. Retention and security
Personal information is retained for as long as reasonably necessary to fulfil the stated purposes, manage a customer relationship and comply with applicable tax, accounting, consumer or dispute obligations. Actual periods depend on the type of record and legal requirements; records that are no longer required should be securely deleted or de-identified. Appropriate safeguards should reflect the sensitivity and nature of information held, including access limitation, staff responsibilities and protection against unauthorized use, access, loss or disclosure.
7. Access, correction and complaints
You may ask to access the personal information we hold about you, learn how it has been used or disclosed, or request correction of inaccuracies, subject to lawful exceptions. You may also ask questions, withdraw eligible consent or submit a privacy complaint. Send your request to [email protected] with enough information to identify the relevant record. We may need to confirm your identity before supplying sensitive information and will explain if a request cannot be fulfilled in full.
8. Cookies, measurement and choice
Essential technology may be used to maintain site preferences and equipment selections. Optional analytics or marketing technologies, if implemented, should be described with clear purpose and appropriate consent controls. See the separate Cookie Policy for categories, third-party involvement, retention expectations and how to manage choices. Your browser may also provide controls to delete or restrict cookies. Withholding optional consent should not prevent access to core product information.
9. International processing and incidents
Service providers or business partners may process information outside your province or outside Canada where a suitable contractual and legal basis exists. In such cases, information may be subject to the laws of that jurisdiction. In the event of a privacy incident, we assess risks and follow legally applicable requirements for safeguarding, records and notifications, including any notification duty arising under PIPEDA.
10. Changes and contact
This policy may be revised to reflect business processes, technologies or legal requirements. Material changes should be made available through the website and, where appropriate, accompanied by renewed consent. Last updated: OCTOBER 14, 2026. Privacy correspondence: Camera Video Surveillance Ltd., Wingstem Ct, North York, ON M3H 0C2, Canada; [email protected] .
These provisions should be read with any specific written quotation or accepted sales agreement. Mandatory rights under applicable legislation are not excluded.